How much does it cost to sell on OtterList?
There are no monthly fees and no listing fees. For sales completed
directly through OtterList, an 8% OtterList transaction fee plus the
standard 3% credit-card processing fee is deducted from the order.
Do I pay anything before I make a sale?
No. There is no charge to apply, no monthly marketplace subscription,
and no per-product listing fee. OtterList earns its transaction fee
when you make a sale.
What is the 3% card-processing fee?
Credit-card transactions have a processing cost. For purchases
completed through OtterList, that processing is handled on our side
and the standard 3% fee is deducted from the order. You won't also
pay a separate processing fee through your own payment processor for
that transaction.
Does every product I sell have to be approved?
Approval of your brand doesn't necessarily mean every product will
be eligible. We may approve some products while restricting others
based on their ingredients, materials, sourcing, category, or other
relevant standards.
What if only some of my products meet OtterList's standards?
That's okay. In many cases, we can approve the eligible portion of
your catalog without requiring every product your business sells to
be listed on OtterList.
Do I need certifications?
Not necessarily. Certifications can help substantiate certain
claims, but depending on the standard, we may also accept clear
ingredient, material, sourcing, manufacturing, or other supporting
documentation.
Who ships the order?
You do. Products are fulfilled by the brands selling them.
Your business remains responsible for packing, shipping, returns,
and customer service.
What happens after I apply?
We'll review your application and research your business. If we need
additional information about ingredients, materials, sourcing,
manufacturing, certifications, or other claims, we'll contact you
before making a final decision.